Order Policies & FAQ

Can I shop in person without a Casa Bonita ticket?

Only customers with tickets can shop or return items in person at El Mercado.

How Long Does it Take to Ship My Order?

Not long at all! Most orders leave our warehouse within 1-2 business day. Once shipped, the delivery time will depend on the level of service you selected and your location. We will send you an email confirmation as soon as your order leaves our warehouse including links to track your delivery in real-time.

Can I update the shipping address on my order or make other changes?

Since orders are sent immediately to our warehouse, we’re unable to make changes once an order has been placed including address updates and cancellations. If you ordered the wrong items or if you'd like to cancel your order, we recommend waiting until you receive the items and then requesting a return.

Flat-Rate US Shipping (Lower 48 Contiguous US States)

Buy as many items as you like and pay $7.95 for Standard or $24.95 for Express shipping! Standard shipping orders will be sent via ground service and most packages will be delivered in the US within 3-5 business days. Express shipping orders are usually delivered within 1-3 business days.

Alaska, Hawaii, & International Shipping

For these locations, we charge shipping rates based on the total weight of your package and your location. To calculate shipping rates, simply add items to your shopping cart, enter your shipping address, and your rate will be displayed. Customers will also be charged any applicable duties and taxes.

International Orders

We currently ship to: American Samoa, Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Estonia, Flalkland Islands, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kiribati, South Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, North Macedonia, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mexico, Micronesia, Morocco, Moldova, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niue, Northern Mariana Islands, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Saint Barth, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, San marino, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, Suriname, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Tonga, Trinidad and Tobago, Türkiye, Turks and Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Vanuatu, Viet Nam, and the Virgin Islands. If you’d like us to add more locations, contact us!

Order Status

We’ll send you an order confirmation email as well as a notice when your items have shipped. You can also contact us for more information at any time!

Returns & Exchanges

We want to make things right with your order! For that reason, we're happy to process all returns and exchanges within 60 days of your original purchase date. To initiate a return or exchange, contact us to reach customer service. Note: Shipping is non-refundable. Additionally, a return shipping and handling fee of $5 will be added for domestic exchanges and $15 for international. 

Billing and Payments

We accept all major credit cards, PayPal, Amazon Pay, Apple Pay, and Google Pay.

Sizing Charts

See our Sizing Guide for details.